Terms & Conditions

Effective Date: 7 July 2026
Last Updated: 7 July 2026

These Terms & Conditions govern your access to and use of UAEVisitVisa.com and all services offered through the website.

Please read these Terms & Conditions carefully before submitting an application, uploading documents, creating an account, making a payment or using any of our services.

By accessing UAEVisitVisa.com, submitting an application, making a payment or otherwise using our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. About Us

UAEVisitVisa.com is a brand operated by:

Ubiquitous (FZE)
Free Zone Establishment
Licence No. 8977

Registered Office:
Block B, Office B45-077
Sharjah Research Technology and Innovation Park
Sharjah, United Arab Emirates

Website: UAEVisitVisa.com
Email: info@uaevisitvisa.com
WhatsApp: +971 50 500 3954

UAEVisitVisa.com provides online UAE visit visa application facilitation, application support and related travel services.

UAEVisitVisa.com is a commercial service provider. We are not the UAE Government, an immigration authority, embassy or consulate.

All visa decisions are made solely by the relevant UAE immigration, government or other competent authorities.

2. Our Services

Our services may include:

  • Providing information about available UAE visit visa services
  • Receiving application information
  • Receiving and organising applicant documents
  • Checking applications for general completeness
  • Identifying missing information or documents
  • Facilitating online payment
  • Routing applications to suitable tourism companies, visa service providers or other processing partners
  • Providing application updates
  • Requesting additional documents
  • Delivering visa documents or application results received through the relevant processing channel
  • Providing customer support

UAEVisitVisa.com may work with multiple tourism companies, visa service providers, processing partners, technology providers and other third parties to facilitate services.

The specific service provider handling an application may vary depending on factors including:

  • Applicant nationality
  • Visa type
  • Processing capacity
  • Application requirements
  • Partner availability
  • Processing conditions

3. Our Role

UAEVisitVisa.com acts as an application facilitation and support platform.

The service purchased from us is the facilitation, handling, administration and processing support associated with an application.

The service purchased is not a guarantee of visa approval.

We do not control:

  • Immigration decisions
  • Government approval decisions
  • Security checks
  • Background checks
  • Immigration databases
  • Government processing times
  • Border-entry decisions
  • Airline boarding decisions

4. No Guarantee of Visa Approval

Payment for a visa service does not guarantee:

  • Visa approval
  • Approval within a specific period
  • Approval before a particular travel date
  • Entry into the United Arab Emirates
  • Boarding by an airline
  • Acceptance at a border or port of entry

All applications remain subject to relevant requirements, including:

  • UAE immigration rules
  • Government decisions
  • Security checks
  • Applicant eligibility
  • Document verification
  • Immigration history
  • Travel history
  • Previous visa records
  • Other factors outside our control

An application may be approved, delayed, returned, refused or rejected.

The relevant authority may not provide a detailed reason for its decision.

UAEVisitVisa.com cannot reverse, change or guarantee an immigration decision.

5. Applicant Responsibility

You are responsible for ensuring that all information submitted is:

  • Accurate
  • Complete
  • Current
  • Truthful
  • Consistent with the applicant’s passport
  • Consistent with all supporting documents

Before submitting an application, you must carefully check:

  • Full name
  • Passport number
  • Nationality
  • Date of birth
  • Gender
  • Passport issue date
  • Passport expiry date
  • Travel dates
  • Contact details
  • All other applicant information

UAEVisitVisa.com is not responsible for delays, additional charges, cancellation or rejection caused by:

  • Incorrect information
  • Incomplete information
  • Incorrect passport details
  • Expired documents
  • Unclear documents
  • Missing documents
  • Incorrect photographs
  • False or misleading information
  • Conflicting information
  • Late submission of requested information

6. Applications Submitted for Other People

You may submit applications for:

  • Family members
  • Children
  • Employees
  • Colleagues
  • Customers
  • Travelling companions
  • Other authorised applicants

By submitting an application for another person, you confirm that:

  • You are authorised to act for that person
  • You are authorised to provide their information
  • You are authorised to upload their documents
  • The information supplied is accurate to the best of your knowledge
  • You have obtained any consent required by applicable law

The main contact person submitting a group or family application may receive communications relating to all applicants included in that application.

7. Applications for Children and Minors

Applications for children must be submitted by:

  • A parent
  • A legal guardian
  • An appropriately authorised adult

Additional documents may be required, including:

  • Birth certificates
  • Parent passport copies
  • Parent visa copies
  • Proof of relationship
  • Consent documents
  • Other supporting information

Requirements may vary depending on the applicant’s circumstances.

8. Passport and Document Requirements

Applicants are responsible for providing documents that meet the applicable requirements.

Documents may include:

  • Passport copies
  • Personal photographs
  • Flight information
  • Hotel or accommodation information
  • Birth certificates
  • Residence documents
  • Proof of relationship
  • Supporting letters
  • Other requested documents

Documents must be:

  • Clear
  • Legible
  • Complete
  • Genuine
  • Current
  • Submitted in the requested format

We may request replacement documents where an uploaded document is unclear, incomplete or unsuitable.

Submitting false, altered, fraudulent or misleading documents may result in:

  • Immediate cancellation of the application
  • Refusal of service
  • Loss of fees already incurred
  • Reporting to relevant authorities where required by law

9. Passport Validity

Applicants are responsible for ensuring their passport meets all requirements applicable to their visa application and intended travel.

UAEVisitVisa.com is not responsible where:

  • A passport does not have sufficient validity
  • A passport is damaged
  • Information is unreadable
  • A passport is lost
  • A passport is replaced after submission
  • Passport information changes after submission

10. Visa Prices and Fees

Prices displayed on UAEVisitVisa.com may include one or more of the following:

  • Visa processing charges
  • Service fees
  • Administrative fees
  • Partner charges
  • Technology fees
  • Payment processing charges
  • Government-related charges
  • Other applicable costs

Prices may vary depending on:

  • Visa type
  • Applicant nationality
  • Applicant circumstances
  • Processing requirements
  • Urgency
  • Partner charges
  • Government-related charges
  • Other relevant factors

The price confirmed at checkout applies to that transaction, subject to additional services, changes or requirements requested later.

11. Payment

Payment must be made through an official payment method provided or specifically confirmed by UAEVisitVisa.com.

We may use third-party payment providers.

Payment is considered complete only when successfully confirmed.

An application may not begin processing until payment has been received and confirmed.

UAEVisitVisa.com does not normally request visa application payments to personal bank accounts.

Customers should make payments only through official payment methods provided or specifically confirmed by us.

12. When Processing Starts

Processing may begin as soon as any of the following occurs:

  • Payment is confirmed
  • The application enters our processing system
  • Documents are reviewed
  • Application information is checked
  • The application is assigned to a processing partner
  • Data or documents are transmitted for processing
  • A tourism company or visa service provider begins work
  • The application is submitted through a processing channel

Once processing begins, costs may already have been incurred.

These may include:

  • Administrative work
  • Document handling
  • Staff time
  • Partner fees
  • Processing charges
  • Technology costs
  • Government-related costs
  • Submission expenses

13. Visa Rejection and Refunds

Visa approval is entirely at the discretion of the relevant UAE immigration, government or competent authority.

If an application is rejected, refused, declined or not approved after processing has started or the application has been submitted, the fees paid are generally non-refundable.

This is because services and costs may already have been incurred, including:

  • Application preparation
  • Document review
  • Document handling
  • Administrative work
  • Technology services
  • Partner fees
  • Processing charges
  • Submission costs
  • Customer support

A visa rejection does not, by itself, mean that the purchased service was not provided.

The service purchased is the facilitation, administration, handling and processing support associated with the application. It is not a guarantee of a successful immigration decision.

A refund will generally not be due solely because:

  • The visa was rejected
  • The visa was refused
  • The visa was not approved
  • The relevant authority did not provide a reason
  • The applicant changed travel plans
  • The applicant no longer wishes to travel
  • Flights were changed or cancelled
  • Accommodation arrangements changed
  • The applicant obtained a visa elsewhere
  • The applicant submitted a duplicate application
  • Incorrect information was provided
  • Required documents were not supplied
  • The applicant was subject to additional checks
  • Processing took longer than expected

Nothing in these Terms removes any right that cannot legally be excluded under applicable law.

More information is available in our separate Refund & Cancellation Policy.

14. Processing Times

Any processing time displayed or communicated is an estimate only.

Processing times are not guaranteed.

Processing may be affected by:

  • Weekends
  • UAE public holidays
  • Ramadan working schedules
  • High application volumes
  • Immigration processing
  • Security checks
  • Additional reviews
  • Additional document requests
  • Applicant nationality
  • Previous immigration history
  • System maintenance
  • Technical problems
  • Events outside our reasonable control

Customers should not rely solely on an estimated processing time when making non-refundable travel arrangements.

15. Urgent and Express Services

Where an urgent, priority or express service is offered, the additional charge relates to priority handling, administration or submission.

It does not guarantee:

  • Visa approval
  • A particular decision time
  • Completion before the applicant’s travel date
  • Faster action by immigration or government authorities

Urgent, express or priority service fees may be non-refundable once priority processing has started, subject to applicable law.

16. Changes After Submission

Customers must contact UAEVisitVisa.com immediately after discovering any error.

Once an application has begun processing or has been submitted, changes may:

  • Not be possible
  • Require additional charges
  • Require cancellation
  • Require a new application

UAEVisitVisa.com is not responsible for costs caused by incorrect information originally provided by the applicant or customer.

17. Duplicate Applications

Customers are responsible for avoiding duplicate applications.

Submitting another visa application through:

  • Another website
  • Another travel agency
  • An airline
  • A hotel
  • A sponsor
  • Another visa provider

may create processing conflicts.

Fees may not be refundable where a customer has separately submitted a duplicate application.

18. Customer Cancellation

Cancellation requests should be made immediately.

A cancellation request does not automatically create a right to a refund.

Where processing has not started, UAEVisitVisa.com may consider cancellation subject to:

  • Payment processing charges
  • Bank charges
  • Administrative costs
  • Non-recoverable expenses

Once processing has started or an application has been submitted, the service may no longer be cancellable or refundable, subject to applicable law.

19. Additional Documents and Information

We may request additional information or documents.

The customer must provide requested information within the stated or reasonable period.

Failure to provide requested information may result in:

  • Delay
  • Suspension
  • Closure
  • Cancellation
  • Rejection
  • Requirement for a new application

Fees may remain non-refundable where work and processing costs have already been incurred.

20. Application Allocation and Processing Partners

Applications may be routed to different tourism companies, visa service providers or processing partners.

The allocation may depend on:

  • Applicant nationality
  • Visa category
  • Available processing capacity
  • Service requirements
  • Processing conditions
  • Partner availability

The customer authorises UAEVisitVisa.com to route necessary application information and documents to appropriate service providers for processing and related purposes.

21. Visa Delivery

Visa documents or application results may be delivered through:

  • Email
  • Customer account
  • WhatsApp
  • Another official communication channel

Customers are responsible for:

  • Providing correct contact information
  • Checking email inboxes
  • Checking spam or junk folders
  • Checking WhatsApp messages
  • Reviewing customer-account notifications

22. Checking Issued Visa Documents

Customers must carefully check any issued visa immediately after receiving it.

You should report any suspected discrepancy as soon as possible.

UAEVisitVisa.com is not responsible for issues that could reasonably have been identified by checking the document but were not reported promptly.

23. Entry into the United Arab Emirates

Holding an approved visa does not guarantee entry into the United Arab Emirates.

Final entry may remain subject to decisions made by:

  • Immigration officers
  • Border authorities
  • Airlines
  • Other competent authorities

UAEVisitVisa.com is not responsible for refusal of:

  • Boarding
  • Transit
  • Admission
  • Entry

after a visa has been issued.

24. Overstaying and Immigration Compliance

Applicants are responsible for:

  • Complying with all visa conditions
  • Leaving before the permitted stay expires
  • Obtaining an extension where appropriate
  • Following UAE laws and immigration requirements

UAEVisitVisa.com is not responsible for:

  • Overstay fines
  • Immigration penalties
  • Travel bans
  • Deportation
  • Absconding cases
  • Other consequences of non-compliance

25. Customer Communications

Customers must provide accurate:

  • Email addresses
  • Telephone numbers
  • WhatsApp numbers

We may rely on the contact information supplied.

We are not responsible for missed communications caused by:

  • Incorrect contact information
  • Full inboxes
  • Spam filters
  • Blocked messages
  • Disabled accounts
  • Unread notifications
  • Customer failure to respond

26. Customer Accounts

Where customer accounts are provided, customers are responsible for:

  • Keeping login details secure
  • Protecting passwords
  • Preventing unauthorised access
  • Informing us of suspected misuse

You must not allow another person to misuse your account.

27. Acceptable Use

You must not use UAEVisitVisa.com to:

  • Commit fraud
  • Submit false documents
  • Submit misleading information
  • Impersonate another person without authority
  • Gain unauthorised access
  • Disrupt the website
  • Upload malicious software
  • Conduct unlawful activity
  • Misuse another person’s information

We may suspend or refuse service where misuse is suspected.

28. Intellectual Property

The content of UAEVisitVisa.com may include protected:

  • Branding
  • Logos
  • Text
  • Page designs
  • Graphics
  • Software
  • Website structure

Users may not copy, reproduce or commercially exploit protected material without authorisation.

29. Third-Party Services

UAEVisitVisa.com may use third-party providers.

These may include:

  • Payment providers
  • Tourism companies
  • Visa service providers
  • Hosting companies
  • Technology providers
  • Communication providers

Independent third parties may have their own:

  • Terms
  • Privacy policies
  • Processing requirements

UAEVisitVisa.com is not responsible for independent services outside our reasonable control.

30. Limitation of Liability

To the maximum extent permitted by applicable law, UAEVisitVisa.com and Ubiquitous (FZE) shall not be liable for indirect, incidental or consequential loss resulting from matters outside our reasonable control, including:

  • Visa rejection
  • Immigration decisions
  • Processing delays
  • Cancelled travel
  • Missed flights
  • Hotel costs
  • Loss of business
  • Loss of employment
  • Border refusal
  • Airline refusal

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

31. Force Majeure and Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including:

  • Government action
  • Immigration system outages
  • Technology failures
  • Cyber incidents
  • Natural disasters
  • War
  • Civil disturbance
  • Epidemics
  • Pandemics
  • Telecommunications failures
  • Payment-system failures
  • Other force majeure events

32. Complaints

Complaints should be sent to:

info@uaevisitvisa.com

Please include:

  • Applicant name
  • Application reference
  • Order reference
  • Description of the issue
  • Relevant supporting information

We will review complaints and respond within a reasonable period.

33. Privacy

Personal information is handled in accordance with our separate Privacy Policy.

By using our services, you acknowledge that application processing may require personal information and documents to be shared with relevant service providers and processing channels.

34. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on UAEVisitVisa.com.

The effective date or last-updated date at the top of this page will indicate the current version.

35. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

36. Entire Agreement

These Terms & Conditions, together with any applicable:

  • Privacy Policy
  • Refund & Cancellation Policy
  • Visa Service Disclaimer
  • Cookie Policy
  • Service-specific information shown during purchase

form the agreement governing the use of the relevant services.

37. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Subject to any mandatory consumer or legal rights that apply, disputes shall be subject to the competent courts of Sharjah, United Arab Emirates.

38. Contact Information

UAEVisitVisa.com
A brand operated by Ubiquitous (FZE)

Legal Entity:
Ubiquitous (FZE)
Free Zone Establishment
Licence No. 8977

Registered Office:
Block B, Office B45-077
Sharjah Research Technology and Innovation Park
Sharjah, United Arab Emirates

Email:
info@uaevisitvisa.com

WhatsApp:
+971 50 500 3954

Website:
UAEVisitVisa.com

No Government Affiliation

UAEVisitVisa.com is a private online visa assistance platform operated by UBIQUITOUS FZE. We are not affiliated with any UAE government authority, immigration department, embassy or consulate.

Using our service is optional. Customers may choose to apply directly through official UAE government channels or authorised channels where available.

Our role is limited to providing assistance, document collection, application support, payment handling, travel insurance where applicable and facilitation through service providers. We do not issue visas and we do not control the decision of any UAE authority.