Privacy Policy

Effective Date: 7 July 2026
Last Updated: 7 July 2026

UAEVisitVisa.com respects your privacy and is committed to protecting the personal information you provide when you visit our website, communicate with us, create an account, submit a visa application, upload documents, make a payment or otherwise use our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we may retain it, and the choices and rights available to you.

By accessing UAEVisitVisa.com or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

UAEVisitVisa.com is a brand operated by:

Ubiquitous (FZE)
Free Zone Establishment
Licence No. 8977

Registered Office:
Block B, Office B45-077
Sharjah Research Technology and Innovation Park
Sharjah, United Arab Emirates

Website: UAEVisitVisa.com
Email: info@uaevisitvisa.com
WhatsApp: +971 50 500 3954

UAEVisitVisa.com provides an online platform for UAE visit visa application facilitation, travel-related support and associated customer services.

To provide these services, we may work with tourism companies, visa service providers, technology providers, payment processors and other third-party service partners involved in receiving, reviewing, routing, supporting and processing applications.

UAEVisitVisa.com is not an immigration authority or government website.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • UAEVisitVisa.com
  • Our visa application forms
  • Customer accounts
  • Document upload facilities
  • Email communications
  • WhatsApp communications
  • Customer support channels
  • Payment and transaction processes
  • Other official services operated by or on behalf of UAEVisitVisa.com

This Privacy Policy does not apply to independent third-party websites or services that have their own privacy policies.

3. Information We Collect

The information we collect depends on how you use our website and services.

3.1 Main Contact Information

When one person applies for themselves or on behalf of several travellers, we may collect information about the main contact person, including:

  • Full name
  • Email address
  • Mobile number
  • WhatsApp number
  • Country of residence
  • Preferred method of contact
  • Relationship to the applicants, where relevant

3.2 Applicant Information

For each adult or child included in an application, we may collect:

  • Full legal name
  • Previous names, where relevant
  • Date of birth
  • Place of birth
  • Gender
  • Nationality
  • Country of residence
  • Marital status, where required
  • Occupation, where required
  • Passport number
  • Passport issue date
  • Passport expiry date
  • Passport issuing country or authority
  • Previous UAE visa information, where required
  • Emirates ID or UAE residency information, where relevant
  • Sponsor or host information, where required
  • Other information required for the relevant application

3.3 Documents We May Collect

Depending on the visa type and applicant circumstances, we may collect:

  • Passport copies
  • Passport information pages
  • Personal photographs
  • Emirates ID copies
  • UAE residence visa copies
  • Birth certificates
  • Marriage certificates
  • Parent or guardian documents
  • Hotel booking confirmations
  • Accommodation details
  • Flight bookings
  • Return or onward travel tickets
  • Travel itineraries
  • Proof of relationship
  • Supporting letters
  • Previous visa copies
  • Other supporting documents required for application processing

Not every document listed above will be required for every applicant.

3.4 Information About Children

Where an application includes a child, we may collect:

  • The child’s personal information
  • Passport information
  • Photograph
  • Birth certificate
  • Parent or guardian information
  • Documents showing the relationship between the child and the accompanying or responsible adult
  • Other information required for processing

A child’s information should only be submitted by a parent, legal guardian or another person who has appropriate authority to submit the information.

3.5 Travel Information

We may collect:

  • Intended date of travel
  • Expected length of stay
  • Arrival and departure details
  • Flight information
  • Hotel or accommodation information
  • Travel itinerary
  • Destination information
  • Information about accompanying travellers

3.6 Payment and Transaction Information

When you make a payment, we may collect:

  • Customer name
  • Billing information
  • Transaction amount
  • Currency
  • Payment status
  • Transaction reference
  • Refund information
  • Date and time of payment
  • Limited payment-related information provided by the payment service provider

Full payment card details may be processed directly by the relevant payment provider and may not be stored by UAEVisitVisa.com.

Payments for UAEVisitVisa.com services should only be made through official payment methods provided or specifically confirmed by us.

We do not request customers to make visa application payments to personal bank accounts.

3.7 Communications

We may keep records of communications through:

  • Email
  • WhatsApp
  • Website forms
  • Customer support
  • Telephone calls
  • Complaint and enquiry channels

These records may include:

  • Your messages
  • Documents you send
  • Support requests
  • Application enquiries
  • Complaint details
  • Our responses

3.8 Website and Technical Information

When you use our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location based on IP address
  • Date and time of access
  • Pages viewed
  • Links clicked
  • Referring website
  • Session information
  • Cookie identifiers
  • Website performance and security information

4. How We Collect Information

We may collect information:

  • Directly from you
  • From the main contact person submitting an application
  • From a parent or guardian
  • From another person authorised to act for an applicant
  • Through forms completed on our website
  • Through uploaded documents
  • Through email or WhatsApp
  • Through customer service communications
  • Through payment service providers
  • Through website cookies and similar technologies
  • From third-party service providers involved in application processing

The person submitting information about another individual is responsible for ensuring that they have appropriate authority to provide that information.

5. Why We Use Your Information

We may use personal information to:

  • Create and manage customer accounts
  • Receive visa applications
  • Verify applicant information
  • Review uploaded documents
  • Identify missing or incorrect information
  • Route applications for processing
  • Communicate with relevant service providers
  • Process payments
  • Issue payment confirmations
  • Provide application updates
  • Request additional information or documents
  • Respond to customer enquiries
  • Provide customer support
  • Send completed or approved visa documents
  • Maintain transaction and application records
  • Detect and prevent fraud
  • Protect our website and services
  • Investigate misuse or suspicious activity
  • Handle complaints and disputes
  • Improve our website and customer experience
  • Analyse website performance
  • Comply with legal and regulatory obligations

6. Legal Grounds for Processing

Depending on the circumstances, we may process personal information because:

  • It is necessary to provide a service you requested
  • It is necessary to take steps at your request before providing a service
  • You have given consent
  • We have a legitimate business interest in operating and protecting our services
  • We need to comply with legal or regulatory requirements
  • It is necessary to establish, exercise or defend legal claims
  • It is necessary to prevent fraud or protect the security of our systems and users

Where processing is based on consent, you may withdraw that consent, subject to applicable legal and operational requirements.

Withdrawal of consent may affect our ability to continue providing a service where the information is necessary for that service.

7. How the Application Process Works

When an application is submitted, the information and documents may be reviewed for completeness and then routed to a suitable tourism or visa service provider involved in the processing of the application.

Depending on the service, this may involve:

  • Reviewing the information submitted
  • Identifying missing information
  • Verifying document quality
  • Sending necessary application data to a service provider
  • Receiving application updates
  • Requesting additional documents
  • Receiving the completed application outcome
  • Delivering the relevant visa document to the customer

Only information reasonably required for the relevant purpose should be shared.

8. Who We May Share Information With

We may share personal information with the following categories of recipients where reasonably necessary:

8.1 Tourism and Visa Service Providers

We may share necessary applicant information and documents with tourism companies, visa service providers and other partners involved in application processing.

8.2 Government and Immigration Processing Channels

Application information may be submitted to or processed through relevant government, immigration or authorised processing channels, directly or through third-party service providers, where required for the requested service.

8.3 Payment Service Providers

Payment-related information may be shared with:

  • Payment gateways
  • Banks
  • Card processors
  • Fraud prevention providers
  • Refund processing services

8.4 Technology and Hosting Providers

We may use third parties to provide:

  • Website hosting
  • Cloud storage
  • Database services
  • Email services
  • Customer communication systems
  • Website security
  • Analytics
  • Backup services
  • Application management technology

8.5 Professional Advisers

Where necessary, information may be shared with:

  • Lawyers
  • Accountants
  • Auditors
  • Insurance providers
  • Professional consultants

8.6 Authorities

We may disclose information to government bodies, regulators, law enforcement authorities or courts where:

  • Required by law
  • Necessary to comply with a lawful request
  • Necessary to protect legal rights
  • Necessary to investigate fraud or unlawful activity
  • Necessary to protect the safety or security of persons or systems

We do not sell personal information to advertisers or unrelated third parties.

9. Passport Copies and Other Sensitive Documents

Visa applications may require sensitive documents, including:

  • Passports
  • Photographs
  • Birth certificates
  • Identity documents
  • Travel documents
  • Supporting personal records

Such documents are collected for application processing and related service purposes.

Customers should upload documents only through:

  • The official UAEVisitVisa.com website
  • An official customer account
  • An official communication channel specifically provided by UAEVisitVisa.com

Customers should take care when sending personal documents through any communication channel.

10. Information About Other People

You may submit information about:

  • Family members
  • Children
  • Employees
  • Colleagues
  • Travelling companions
  • Other applicants

By doing so, you confirm that:

  • The information is accurate to the best of your knowledge
  • You are authorised to provide it
  • The relevant person has been informed where required
  • You have obtained any consent required by applicable law

11. Children and Minors

A parent, legal guardian or appropriately authorised adult may submit an application for a child.

We do not knowingly invite children to independently purchase services or submit their own personal information without appropriate adult involvement.

Where a child’s information is provided, we may process it only as reasonably necessary for:

  • Application processing
  • Identity verification
  • Travel-related requirements
  • Customer support
  • Compliance with legal requirements

12. Marketing Communications

We may send service-related communications necessary for:

  • Application confirmation
  • Payment confirmation
  • Application updates
  • Document requests
  • Customer support
  • Security notifications

Where permitted, we may also send marketing information about:

  • Visa services
  • Travel information
  • Offers
  • Related services

You may unsubscribe from marketing communications using the method provided in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential service communications relating to an active application or transaction.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for:

  • Essential website operation
  • Security
  • Login sessions
  • Shopping cart functions
  • Remembering preferences
  • Analytics
  • Website performance
  • Fraud prevention
  • Marketing, where permitted

Some cookies are necessary for the website to function.

Where required, non-essential cookies may be controlled through a cookie consent system.

More information is available in our separate Cookie Policy.

14. Analytics

We may use analytics services to understand:

  • How visitors find our website
  • Which pages are viewed
  • How visitors use our services
  • Website performance
  • Technical errors
  • General usage patterns

Analytics information may include technical identifiers and website interaction information.

Where possible and appropriate, analytics data may be aggregated or anonymised.

15. Data Security

We take reasonable technical and organisational measures designed to protect personal information from:

  • Unauthorised access
  • Unlawful use
  • Accidental loss
  • Destruction
  • Alteration
  • Unauthorised disclosure

These measures may include:

  • Access controls
  • Password protection
  • Secure hosting
  • Security monitoring
  • Website firewalls
  • Encrypted communications
  • System backups
  • Limited access to application information

However, no internet transmission, electronic storage system or online service can guarantee absolute security.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • The status of an application
  • Customer support requirements
  • Payment and accounting requirements
  • Fraud prevention
  • Legal obligations
  • Regulatory requirements
  • Dispute resolution
  • Contractual requirements

When information is no longer reasonably required, it may be:

  • Securely deleted
  • Anonymised
  • Archived where required by law

Different categories of information may have different retention periods.

17. International Data Transfers

Some service providers, technology providers or business partners may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable legal requirements.

18. Your Privacy Rights

Subject to applicable law and any valid exceptions, you may have the right to request:

  • Confirmation of whether we process your personal information
  • Access to personal information held about you
  • Correction of inaccurate or incomplete information
  • Updating of outdated information
  • Deletion of information where legally permitted
  • Restriction of certain processing
  • Information about how your data is processed
  • Withdrawal of consent where processing is based on consent
  • Objection to certain forms of processing
  • A copy or transfer of certain information where applicable

To make a privacy request, contact:

info@uaevisitvisa.com

We may need to verify your identity before responding to a request.

Certain information may not be deleted immediately where retention is required for:

  • Legal compliance
  • Fraud prevention
  • Security
  • Accounting
  • Transaction records
  • Dispute resolution
  • Legal claims

19. Correction of Applicant Information

Applicants are responsible for checking the accuracy of information before submitting an application.

If you discover incorrect information, contact us as soon as possible.

Once an application has been submitted for external processing, it may not always be possible to change the information.

Additional charges, a new application or other action may be required depending on the circumstances.

20. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances.

Where required by applicable law, relevant authorities or affected individuals may be notified.

21. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

These may include:

  • Payment providers
  • Travel providers
  • Government information websites
  • Social media services
  • Maps
  • Communication platforms

We do not control the privacy practices of independent third parties.

You should review the privacy policy of any third-party website or service you use.

22. Social Media and Messaging Services

If you communicate with us through WhatsApp or another third-party communication platform, your information may also be processed according to that platform’s own privacy terms.

Customers should avoid sending unnecessary personal documents through unofficial or unverified accounts.

Our official WhatsApp contact is:

+971 50 500 3954

23. Automated Systems

We may use technology to help:

  • Route applications
  • Identify missing information
  • Organise documents
  • Generate notifications
  • Match applications with suitable service providers
  • Detect security risks

Important application outcomes are determined by the relevant processing and decision-making authorities and not solely by UAEVisitVisa.com.

24. Business Changes

If our business undergoes a:

  • Reorganisation
  • Merger
  • Acquisition
  • Sale
  • Transfer of assets

personal information may be transferred as part of that transaction, subject to appropriate legal requirements and protections.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • New technologies
  • New service providers
  • Legal or regulatory changes
  • Changes to our business operations

The latest version will be published on this page.

The date at the top of the Privacy Policy will show when it was last updated.

We encourage users to review this page periodically.

26. Contact Us

For questions about:

  • This Privacy Policy
  • Personal information
  • Privacy rights
  • Data correction
  • Data deletion requests
  • Security concerns

please contact:

UAEVisitVisa.com
A brand operated by Ubiquitous (FZE)

Legal Entity:
Ubiquitous (FZE)
Free Zone Establishment
Licence No. 8977

Registered Office:
Block B, Office B45-077
Sharjah Research Technology and Innovation Park
Sharjah, United Arab Emirates

Email:
info@uaevisitvisa.com

WhatsApp:
+971 50 500 3954

Website:
UAEVisitVisa.com

Visa Application Data

When you apply for a UAE visa service through UAEVisitVisa.com, we may collect personal information and documents required to assist with your application. This may include your name, nationality, passport details, passport copy, photograph, contact details, travel information and other supporting documents.

This information is collected only for the purpose of providing visa assistance, document review, customer support, payment handling, travel insurance where applicable and application facilitation through relevant service providers.

By submitting your information and documents, you consent to UAEVisitVisa.com sharing the required details with authorised service providers, travel partners, insurance providers, payment processors and relevant parties involved in processing or supporting your application.

We do not sell customer personal information. We take reasonable steps to protect submitted documents and personal data, but customers should ensure that all information provided is accurate and complete.